FAQ
Questions, answered plainly
How the founding offer, referrals, affiliates, and billing work. If you need something that isn't here, email support@capiralabs.com.
Founding Member offer
What is the Founding Member offer?
New companies that join on the Founding Member plan pay $1 per user per month for the first 3 months. After 3 months, standard plan pricing applies. Seats are limited.
I joined the Founding Member program before the 3-month term existed. Does this change my deal?
No. If you joined before the 3-month term was introduced, your original founding terms are honored unchanged.
Will I be told before my $1 period ends?
Yes — we email you at least 7 days before your discounted period ends, and your billing page always shows the end date.
Referral program
Who can refer?
Company owners whose company has an active paid subscription (payment set up and in good standing).
What do we each get?
When your referral is successful, you get one user seat at $1/month for 3 months, and the company you referred also gets one user seat at $1/month for 3 months.
What counts as a "successful" referral?
The person you referred must sign up using your link within 30 days, finish setting up their company, and their first payment must go through. Sign-ups that never subscribe don't count.
What happens after 5 successful referrals?
Your company's pricing drops to $1 per user per month for all your users — no matter how many users you have. The duration of this reward is being finalized; the current program terms state the active rule.
Can I refer myself or my own company?
No. Self-referrals (including using your own payment method on a "new" account) are blocked and can lead to removal from the program.
Can rewards be taken back?
Yes — if the referred company's payment is refunded or disputed, the related rewards on both sides end and the referral no longer counts toward your total.
Affiliate program
Who can become an affiliate?
Anyone with a relevant audience can apply — you don't need to be a customer. Applications are reviewed and approved by our team.
What do people who use my affiliate link get?
New companies that subscribe through your link pay $1 per user per month for their first 6 months, then standard pricing.
What do affiliates earn?
Commission terms are provided in your affiliate agreement when you're approved. Your dashboard shows your clicks, signups, paying accounts, and accrued commission.
What's not allowed?
Spam, misleading claims, bidding on our brand keywords, and cookie stuffing. You must disclose your affiliate relationship where you promote us (FTC guidelines). Violations end your participation and unpaid commissions.
Billing & offers
Can I combine offers (founding + referral + affiliate)?
No. Offers don't stack — your company gets the single best offer available to it. Best-value order: affiliate ($1 for 6 months), then founding ($1 for 3 months), then a referral seat ($1 for 3 months).
When does a discount actually start?
When your first payment goes through — not at signup.
What happens when my discount ends?
Your subscription continues at the standard price for your plan. We notify you before the change.
How do I contact you about billing or a program?
Email support@capiralabs.com or use the in-app support option. For billing questions, include your company name and invoice id.
Legal & disputes
Where can I read the full terms?
Terms & Conditions and the Referral / Affiliate Program Terms are linked in the site footer.
Which law governs, and where are disputes handled?
All programs and these terms are governed by the laws of the State of Arizona, and any dispute must be brought exclusively in the state or federal courts located in Maricopa County, Arizona.
Still have a question?
Read the full Terms and Legal pages, or reach the team directly.